Shipping policy

Der Grüne Punkt

As standard, the goods can only be shipped to the countries listed below. Depending on the size of your order, it will be shipped by Deutsche Post or DHL. The shipping costs incurred in each case can be found in the table below.

If you want us to ship to another country, please send us an e-mail before ordering (info [at] sirmittens.com) and tell us the item with the quantity and the delivery address with the country and the corresponding item postal code. We will then inform you at short notice whether we can also ship to the desired country and we will tell you the shipping costs in case it is possible.

Shipping within Germany

For shipping within Germany, we charge a flat rate of 3.50 EUR per order. From a gross order value of 40.00 EUR, shipping is free of charge.

Shipping within the EU

Besides Germany, we currently ship to the following EU countries: Belgium, Denmark, Estonia, Ireland, Italy, Croatia, Latvia, Lithuania, Malta, the Netherlands, Portugal, Slovenia, the Czech Republic, Hungary and Cyprus.

We charge the following flat rate for shipping to these EU countries:

Tracked parcel shipping: 9.50 EUR

Excluded EU countries and how you can order nonetheless

Currently (as of 2024) we unfortunately have to exclude the following EU countries Bulgaria, Finland, France, Greece, Luxembourg, Austria, Poland, Romania, Sweden, Slovakia and Spain.

Why?

Commercial retailers bring packaging into circulation for the first time and must pay licenses for this in the EU. Currently, each EU country is allowed to define the EU directive for licensing itself. The EU countries mentioned above have forgotten about small online businesses like us and do not grant any de minimis limits. As a result, we would have to pay disproportionately high license fees for just a few parcels to an EU country and - depending on the country - would have to comply with further bureaucratic requirements such as appointing an authorized representative. As a result, we would suffer economic losses. In addition, there would be a considerable amount of bureaucracy for each of the 27 EU member states, which we would not be able to manage on our own since this business is run by only two persons. And if we were to ignore the law, we would risk high fines, which would also put an end to our online store. Therefore, we are unfortunately forced to exclude the above-mentioned EU countries without de minimis limits.

Order from Bulgaria, Finland, France, Greece, Luxembourg, Austria, Poland, Romania, Sweden, Slovakia or Spain

Unfortunately, direct shipping to one of these countries is not possible for the reason mentioned above. However, you can still order from us via a parcel forwarding service.

If you want to order from Austria, we can recommend parcel forwarding services such as LogoIx (German only), ÖsterreichPaket (German only) or lieferadresse-deutschland.at (German only). You need to register on these sites, follow the instructions and enter the German delivery address of the parcel forwarding service when ordering. We will then ship there and the forwarding service will take care of the further transportation across the national border to the destination address.

If you would like to order from Bulgaria, Finland, France, Greece, Luxembourg, Poland, Romania, Sweden, Slovakia or Spain, we recommend parcel forwarding services such as myGermany. Here too, you need to register with the service provider, follow the instructions and enter the German delivery address of the parcel forwarding service when ordering. We will then ship there and the forwarding service will take care of the further transportation across the national border to the destination address.

Shipping outside Germany and the EU

Unfortunately, we currently only deliver within Germany and to parts of the EU. If you would like to order from a non-EU country, we recommend parcel forwarding services such as myGermany. Here you have to register with the service provider, follow the instructions and enter the German delivery address of the forwarding service when ordering. The service provider usually also takes care of customs.

Payment Information

When shipping within Germany and the EU

For deliveries within Germany we offer the following payment options, unless otherwise specified in the respective product description.

  1. prepayment via bank transfer
  2. Credit card
  3. PayPal
  4. Google Pay
  5. Klarna
  6. iDEAL

We do not offer cash on delivery.

When shipping outside Germany and the EU

We do not deliver outside of Germany and the EU.

Detailed Information on the Individual Payment Options

prepayment via bank transfer

Transfer the invoice amount to our bank account within 14 days, stating the purpose. We will inform you of our bank details and the purpose of the transfer separately by e-mail as part of the order processing.

Credit card

Pay conveniently by credit card. We accept the following credit cards: Visa, Mastercard, Maestro.

PayPal

Just a few steps to payment:

  1. At the checkout, select “PayPal” as the payment method.
  2. To process the payment, you will be redirected to the PayPal website.
  3. If you are already a PayPal customer, you can log in with your PayPal user data and initiate the payment.

If you don't have a PayPal account yet, you can create a PayPal account and then confirm the payment. It is not necessary to set up a PayPal account for the payment methods direct debit via PayPal, credit card via PayPal and purchase on account via PayPal.

  1. You will then be redirected back to us (www.sirmittens.com).

Google Pay

You can pay with Google Pay as part of the ordering process. For this purpose, you must confirm the payment via the mobile app "Google Pay" on a supported terminal device in compliance with verification steps. Google Pay uses the payment data you have stored in the app for the transaction. You can find more information at https://support.google.com/pay/merchants/answer/6345242?hl=en


Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna:

Invoice: The payment period is 14 days from dispatch of the goods / ticket / or, in the case of other services, the provision of the service. The billing conditions can be found here.

Immediately: Your account will be debited immediately after placing the order.

The use of the payment methods invoice and direct debit requires a positive credit check. In this respect, we forward your data to Klarna for the purpose of address and credit checks as part of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permitted based on the results of the credit check. Further information and Klarna's terms of use can be found here:

https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/en_gb/user. General information about Klarna is available here: www.klarna.com.

Your personal details will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's data protection regulations.

iDEAL

iDEAL is a payment method from the Netherlands where customers perform online transactions using their bank credentials.

Information on the Calculation of the Delivery Date

The period for delivery shall commence in the case of payment in advance by bank transfer on the day after the payment order is issued to the transferring bank or, in the case of other payment methods, on the day after conclusion of the contract and shall end with the expiry of the last day of the period. If the last day of the period falls on a Sunday or a public holiday recognized by the state at the place of delivery, the next working day shall take the place of such a day.