General

I'm new. Where am I?

Meowdy! We are an online store for handmade cat art. Do you love cats and like to see them staged in the best light possible, then you've come to the right place!

What is cat art?

In the strictest sense, cats are literally integrated into classical paintings. Like Niaski does, for example, which we are fortunate enough to carry in our shop. Or we speak more generally of paintings, drawings and illustrations with cats.

In a narrower sense, cat art refers to all handmade products in the form of cats or that depict cats.

For example, we also think of literature or photography as a "handmade" art form. If we like them, then it is also okay for us if they are printed in wide circulation or as photocopies.

In the broadest sense, and only in isolated exceptions, we consider industrially produced merchandise with cats to be cat art if we like it and it is particularly creative. However, this is not our focus, because we are not a wholesaler who wants to buy as cheap as possible to maximize profit.

What makes you different from other cat shops?

Typical "cat stores" sell both feline (and not always very creative) mass-produced goods for humans on the one hand and toys and supplies for cats on the other. There are many of these and the assortment is almost always the same. We focus on handmade and artful products from other "small businesses" that you won't find in every other store.

Your cats are so cute! Where do the great designs come from?

The designs and illustrations come directly from the creative minds who have spared no time and effort and created them with love. We are "only" the marketplace that brings all these works of art together on a central platform. You can find an overview of all artists here.

What are UniCats?

UniCats are rare and usually used finds from our flea market and marketplace tours that we only stock once at a time.

Our main criteria for this assortment:

  1. The things make us happy. (And you should enjoy them too which is why we share our joy and offer them to you.)
  2. The pieces should be rare or curious - just finds that you do not find so easily on every street corner.

Hand on heart: What is your favorite cat?

There can be only one answer: We love all cats.

Your Order

Can I change my order again?

Unfortunately, it is not possible to change an order that has already been placed. If you want to cancel, please contact us as soon as possible at info[at]sirmittens.com.

How do I know that my order has gone through?

Immediately after you place your order, you will receive an email from us with all the information about your order. If you haven't received an email two hours after placing your order, feel free to email us at info[at]sirmittens.com and we'll check it out!

I'm interested in a sold out item. Will it come back?

Since we cooperate with artists who renew their assortment regularly, we cannot guarantee that we can always reorder all products. Items marked "sold out" usually come back after some time. If the item has disappeared completely, we probably do not have it in our assortment anymore or we cannot reorder it. Just contact us at info[at]sirmittens.com if you have questions about a specific item!

Our UniCats are of course only available once. You just have to be quick and grab the opportunity by the cat's tail. 

Shipping

How much are the shipping costs?

Shipping within Germany is free of charge.

    For shipping within the EU we charge the following flat rates:

    • Letter shipping: 3.00 EUR
    • Tracked parcel shipping: 7.50 EUR

    To which countries do you ship?

    We ship to the following countries: Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Netherlands, Portugal and Slovenia.

    When will I receive my order?

    Your order will be shipped by Deutsche Post or DHL 1-2 days after receipt of payment. You will receive an automatic email as soon as the order is on its way to you. Depending on the shipping method, the e-mail will contain a tracking number.

    Within Germany your order will take 2-3 business days.

    Within the EU the delivery usually takes 5-8 business days. In exceptional cases it can take up to four weeks.

    Do you deliver to packing stations?

    We can send your order (only within Germany) to a packing station. All you have to do is enter a packing station in the field "Street and house number" and your postal number in the field "Additional address".

    Which shipping materials do you use?

    We use sustainable and plastic-free materials. Our padded bags are made from 100 percent recycled paper with no plastic content. Our cardboard boxes have a high grass content, which comes from regions with unused meadows. The remaining portion is recycled waste paper. Our adhesive tape is silicone-free paper tape, which can also be disposed of with waste paper. The adhesive material is natural rubber adhesive. Our filling material is grass paper paper wool. For more information, please see our sustainability concept.

    Our shipping bags and boxes are high quality, sturdy and too good to throw away directly. Please reuse them!

    Do you ship climate-neutral?

    Yes, for one thing, we plant and care for a tree every 100 orders with Treedom. This also includes the targeted support of local small farmers in countries such as Nepal, Honduras or Burkina Faso for the care of the trees in their first years of life, when they do not yet bear fruit. In this way, food security and income opportunities are created and biodiversity is strengthened.

    In addition, our website is climate neutral by supporting the climate protection project in the Virunga National Park in the DR Congo with ClimatePartner.

    Our packaging materials are also sustainable. You can read more about how we can guarantee climate neutrality in our sustainability concept.

    Your Payment

    How can I pay?

    Since our payment methods can also change from time to time, it's best to take a look at our terms of payment. Payment by credit card, prepayment, Google Pay, Amazon Pay or Klarna is possible in any case. 

    Is there a minimum or maximum amount for my order?

    No, there is no minimum or maximum amount for orders.

    Is it possible to purchase on account?

    Unfortunately, it is currently not possible to purchase by invoice. 

    Do you offer cash on delivery?

    No, we do not offer cash on delivery.

    Return

    What right of return do I have? Can I cancel my order?

    Of course you can cancel your order within 14 days after receipt of the goods. Please do not simply return your package, but contact us by e-mail at info[at]sirmittens.com with your order number and we will assist you in processing the return. In this case you have to bear the direct costs of returning the goods.

    How can I cancel my order?

    If your order has not been shipped yet, we can usually cancel it. Please contact us as soon as possible at info[at]sirmittens.com and include your order number.

    The product is broken. What can I do?

    nfortunately, in very rare cases damage can occur during transport. If you find a defect, please contact us immediately after receiving the goods at info[at]sirmittens.com with a photo of the damage.

    None of that helped me. What should I do now?

    If we could not answer your question, please send us an email to info[at]sirmittens.com. We're happy to help!